Storefront shopping assistant

Help shoppers find products without leaving the chat.

Shop Navigator sits on your storefront. Shoppers search the catalog, read synced policies and FAQs, and check order status. Cart and discount codes stay inside the same chat when the plan includes them.

Install on Shopify

Shopify asks you to choose the store. No domain to type here.

For stores that want guided product discovery.

Shopping questions should stay on the storefront.

Shop Navigator answers from your Shopify catalog, policies, and FAQs. It does not invent products, prices, or discount codes.

Find products in chat

Natural-language search returns real products, with images, prices, and stock.

Answer from your store

Policies, custom FAQs, and verified order lookup stay inside the widget.

See what shoppers asked

Conversation history and usage stay in the Shopify admin, from recorded events.

From install to a working storefront chat.

The same steps you use in the app: connect the store, sync what the assistant can use, then review conversations in admin.

Install

Enter your shop domain. Shopify opens the install for that store.

Sync

Products, collections, policies, and FAQs become the assistant’s source.

Shop

Shoppers search, open products, and use the cart when the plan allows it.

Review

Read conversations and the analytics your plan includes.

What the assistant can do.

Search, policies, and order lookup are on every plan. Cart and discounts are on Growth and Pro.

Product search

Match shopper language to products that are actually in the catalog.

Collections

Point shoppers to the collections that fit what they asked for.

Policies and FAQs

Answer from synced store policies and the FAQs you add.

Order lookup

Share order status after the shopper verifies the order.

Cart and checkout

Add to cart, change quantity, and open Shopify checkout on Growth and Pro.

Discount codes

Apply a real Shopify code in chat. Invalid codes stay unapplied.

The reply comes from your store, not a guess.

Each kind of question uses a specific source. If that source has no answer, the assistant says so.

Search Show me shirtsSynced catalogProduct cards

Policy What is your return policy?Synced policy or FAQStore answer

Discount Do you have a coupon?Active synced codes onlyNo invented code

Built for stores that sell in the conversation.

Practical uses for the widget that is already on the storefront.

Guided discovery

Turn “show me…” into product cards from the live catalog.

Self-serve support

Answer shipping, returns, and FAQs without a separate help desk.

In-chat checkout

Keep add to cart, quantity changes, and checkout in the widget.

Promotions

Show synced codes and apply them only after Shopify accepts them.

Catalog gaps

Growth and Pro list searches that did not match a product.

See the assistant in the chat window.

These panels follow the live widget and admin screens. They are layout mockups, not data from a connected shop.

Ask in chat

The shopper stays on the storefront.

Product cards

Image, price, stock, and add to cart when a variant is known.

Cart and discount

The code appears only after Shopify confirms it.

Admin

Overview, conversations, and the analytics included on the plan.

Simple pricing for every stage.

Start free with conversational shopping. Upgrade when you're ready to turn conversations into purchases.

Starter

$0 / month

Storefront shopping assistant
Product search, collections, policies, and FAQs
Order status lookup
Up to 100 products
Up to 10 custom FAQs
30 days conversation history
Basic usage statistics

Recommended

Growth

$29 / month

Everything in Starter
Up to 2,500 products
Add to cart, cart, and checkout in chat
Suggest and apply discount codes
Up to 50 custom FAQs
12 months conversation history
Search analytics and zero-result searches
Product insights
Advanced widget appearance controls
Conversion analytics

Pro

$79 / month

Everything in Growth
Up to 10,000 products
Unlimited custom FAQs
Unlimited conversation history
Advanced conversion reporting
CSV export
Remove ShopNavigator branding
Full widget customization
Priority support

For the first 7 days after install, every plan includes cart, checkout, discounts, analytics, widget customization, branding removal, and CSV export. Product indexing stays at the plan limit. Need more than 10,000 products? Contact us for an Enterprise plan. Prices are billed through Shopify. Products above a plan limit stay in Shopify and are not deleted.

FAQ

Answers based on how Shop Navigator works in the app today.

What can shoppers do in the widget?

They can search products and collections, read synced policies and FAQs, and look up an order after verification. Add to cart, cart edits, checkout, and discount codes are included on Growth and Pro, and on every plan for the first 7 days. After that, Starter keeps search, policies, FAQs, and order lookup.

Does it invent products or discount codes?

No. Product titles, images, prices, and stock come from Shopify. A discount is shown only when it is an active synced code, and it is applied only after Shopify accepts it.

What if my catalog is larger than my plan?

Shop Navigator indexes up to the plan limit. Extra products stay in Shopify and are not deleted. Starter indexes 100, Growth 2,500, and Pro 10,000. Stores above that can contact us about Enterprise.

How does order lookup work?

The shopper verifies the order in the chat. Shop Navigator does not ask them to sign in with a separate customer-account login.

Do I need Shopify Plus?

No. Shop Navigator works on Shopify stores that can install apps.

Where do conversations and analytics live?

In the Shop Navigator admin inside Shopify. Starter includes basic usage. Search analytics, missed searches, and export are on the higher plans.

Ready to put a shopping assistant on your storefront?

Install on your shop, sync the catalog, and let shoppers ask in chat.